FAQ

Autoship is a convenient subscription service that allows you to receive your favorite peptides on a regular basis without the need to reorder each time. You select the products and delivery frequency, and we handle the rest.

Signing up for autoship is easy! Simply select the “subscribe and save” option when adding products to your cart, choose your preferred delivery frequency, and complete the checkout process. You’ll then be enrolled in our autoship program.

Yes, you can update the products in your autoship order at any time. Just log in to your account, navigate to your scheduled orders, and make the desired changes to your product selection.

There’s no minimum commitment required for autoship. You have the flexibility to modify, pause, or cancel your autoship at any time to suit your needs.

Absolutely! Autoship customers enjoy exclusive discounts and perks, including special pricing on select products and free shipping on autoship orders over a certain threshold.

You can easily cancel or pause your autoship from your account dashboard. Simply select the autoshipment you wish to cancel or pause, and follow the prompts to make the desired changes.

Yes, you can skip a shipment if you don’t need it. Just log in to your account, navigate to your scheduled orders and select the option to skip the upcoming shipment.

There’s no additional fee for using autoship. You only pay for the products you order, and shipping is free on autoship orders over a certain threshold.

You’ll receive email notifications before each autoshipment is processed, reminding you of the upcoming delivery and giving you the opportunity to make any necessary changes.

You can update your delivery address at any time from your account settings. Just make sure to do so before your next auto shipment is scheduled to ensure it’s delivered to the correct address.

Yes, you can adjust the delivery frequency of your auto shipments to better suit your needs. Simply log in to your account and update your autoship settings accordingly.

Most of our products are eligible for autoship, but there may be some exceptions. Look for the autoship option on eligible product pages or contact our customer support team for assistance.

No, you’re only charged for each autoshipment as it’s processed and shipped. There’s no need to pay upfront for multiple shipments.

Yes, you’ll receive tracking information for each autoshipment once it’s been processed and shipped. You can use this information to track your package’s delivery status.

Due to the nature of the products, we cannot accept returns. Once the products leave our lab they cannot be returned. We must discard all returned products; we cannot resell them even if they are unopened.

There’s no limit to the number of products you can include in your autoship order. You can add as many products as you like and customize your auto shipments to meet your specific needs.

Yes, you can update your payment method for autoshipments at any time from your account settings. Just make sure to do so before your next auto shipment is processed to ensure a smooth transaction.

If your payment method fails for an autoshipment, we’ll notify you via email and attempt to process the payment again. You can update your payment method at any time to prevent any disruptions to your auto shipments.

Currently, auto shipments are only available for delivery within the continental United States. We’re working on expanding our autoship program to include international delivery in the future.

If you have any further questions or need assistance with autoship, our friendly customer support team is here to help. You can reach us via email at support@directhealthshop.com, and we’ll be happy to assist you.